A customer service cover letter is a brief document that outlines your qualifications for a certain position in the customer service sector. It doesn’t need to contain your passion for the position alone but how well you fit into the role, too. If the ad says, “we need someone with experience in our technology department”, it doesn’t mean that you’ll be the first person hired – they may, however, be in the market for someone more experienced who can run the departments and handle day to day operations. The same holds true for positions in customer care like a call center or a receptionist position.
In order to land a customer service job, you must be able to sell yourself to the employer. This comes down to two things: your skills, and your resume. Your skills are what show the hiring manager that you are qualified for the position. These include the ability to communicate effectively, follow directions, and close sales.
Your resume is the vehicle that puts your skills on display. The proper format and content will make an impression on the hiring manager, and this is particularly true for a job in customer service. The template you use will be the biggest factor in whether you get the interview. So if you’re serious about landing a job in this industry, read the following tips on how to write a professional greeting to accompany your cover letter.
You have a choice of a few different formats when it comes to making a resume for applying for a job in customer service. Your resume can be in the same format as your cover letter, or it can be in a separate document. The latter option is better since you can always update the letter later on with new information or to emphasize a point. If you choose to use the same resume format as your cover letter, the employer may think you just used it once and got left by the ball game. A separate resume works well since you can take it to various companies and state your experiences and accomplishments in your own words.
What’s important in both your resume and your cover letter is that you put your skills on display. Many people tend to forget that a letter or resume is all about skills. There is nothing more frightening or effective than writing a resume that outlines your technical skills only to leave off your abilities which are a large part of what makes you a good candidate for the position. If your resume reads like a collection of bullet points with a vague description of your technical skills, the hiring manager will deem you less qualified than many others who have resumes that speak more about their skills.
A great service cover letter will show the hiring manager that you are willing to learn new things about the business. You need to be willing to learn how to improve the customer’s experience. By highlighting your past success and how you plan to continue to help the customer, you will give the hiring manager something to admire about you which will make him or her more likely to hire you. This is an important part of presenting yourself to potential employers.
The third paragraph of your service cover letter should outline your qualifications. Use bullet points to present your qualifications. Highlight any that are particularly relevant to the position. For example, if you’re applying to be a cashier, you should have worked as a stock clerk or something similar so that the hiring manager can see that you have the ability to handle this type of job. Explain why these specific qualifications are important and how they will benefit the company.
The last three paragraphs of your cover letter should only briefly outline the details of your experience. If possible, it’s best to highlight your skills in these three paragraphs. However, don’t let your experience get to the point of mentioning it because the hiring manager may assume that you’ve had enough training and that you already know what you’re expected to do. That’s never a good thing to do. In the first paragraph of your letter, briefly mention your three main skills: customer service, sales skills, and computer skills.